Problems with payment

Are you experiencing problems with payment on our website?

 If you experience problems with payment on our website but there is coverage on your card, it is 99% due to the fact that your bank has set an amount limit on your card.

How do we solve the problem so you can order your new sound furniture?

There are two solutions:

1) You can always contact your bank and ask them to change your amount limit, or change it yourself in your online or mobile bank. Follow this guide:

How to do in mobile banking

  • Log in to mobile banking
  • Tap "Map" in the top menu.
  • Touch the desired card in the list.
  • Touch 'Map Settings'.
  • Press 'Amount limits'.
  • You can now see the limits on how much you can withdraw on the card per. day and per. month in ATMs and in stores.
    You can adjust the amount limits written in light blue by pressing them - up or down. However, there will always be a max.

How to do in online banking

  • Log in to your online bank
  • Click on the function arrow next to the desired map and select 'Details'.
  • Select the tab:'Amount limits'. Here you see the limits for how much you can withdraw the card per. day and per. month in ATMs and in stores.

This guide is indicative and may vary depending on your bank.

2) Contact us and pay by bank transfer

You are also always welcome to contact us at and choose payment via bank transfer rather than card payment.


The best place to test your new sound furniture is at home in your own living room.

When you buy sound in a store, you only hear a few songs, or a trailer to demonstrate the TV sound. Most often, you are also presented with what highlights the best of the product. We don't think that's good enough - that's why you always get a 45-day right of return so that you can listen, feel and feel the music from your new sound furniture risk-free before you finally decide.

If it is not the right match, you can exchange it for another color for free or return the sound furniture. We coordinate easy returns and you get your money back.


Shipping and delivery

We offer curbside delivery to all of Europe and delivery is 1-5 business days*

*Reservations are made for factors that are out of Lemus's hands such as e.g. delays with external partners, with customs or the like.

Test risk-free

At Lemus HOME, you always get a 45-day 100% satisfaction guarantee and a 3-year warranty with your purchased product. This means that you can unpack your new Lemus HOME - test and test it - and check whether it meets your expectations. If this is not the case, you can send it back and get your money back.

How do I return?

Contact our support at and we will coordinate collection of your Lemus HOME.

We pay the return freight to Lemus, and we arrange collection at your home, so you don't have to lift a finger.

The product must be packed in original packaging, in the same way as on receipt and taped with transparent packing tape (No use of duct tape or similar).

Does the price include VAT/Taxes for e.g. Norway?

Yes. The price of all orders with a sound furniture included includes VAT and taxes to Norway.

Lemus sends all sound furniture/orders including a sound unit as DDP (Delivered Duty Paid), which means that we have taken care of all costs for customs and other taxes in advance to Norway or shipments outside the EU.

Do you buy accessories separately, such as cables then VAT is not included, so make sure you have everything you need before ordering.

VAT is NOT included on smaller products and accessories such as Lemus Life, Lemus HOME remote, Lemus HOME steel frame and similar.

Can I connect my record player, CD player etc.?

Yes, Lemus HOME can be connected to almost all analogue devices, including your record player, CD player etc. Just remember to purchase our Lemus HOME remote, which is necessary when connecting e.g. record player and CD player. In addition, your record player must have built-in RIAA or, alternatively, you must buy an RIAA amplifier. You can find a guide for setting up here: Setting up the record player for Lemus HOME

Can the sound from Lemus HOME really adapt to the room?

Yes! With advanced room correction technology, Lemus HOME can adapt to exactly the room you have placed the furniture in. You will experience a much sharper bass and treble after the adaptation. Download our Lemus HOME app for IOS and follow the instructions.