Satisfaction guarantee and 3-year guarantee
At Lemus HOME , you always get a 45-day 100% satisfaction guarantee and a 3-year warranty with your purchased product. This means that you can unpack your new Lemus HOME - test and test it - and check whether it meets your expectations. If this is not the case, you can send it back and get your money back.
We guarantee uncompromising quality we can vouch for, and therefore our customers must have the opportunity to regret. We believe this is loyalty to our customers and our product.
We point out that the product must be in the same condition as when it was received, with everything that belongs to it (cords, manual etc.). This cannot be used as a replacement if the accident happens and the product breaks due to its own fault within 45 days. We pay the return freight to Lemus, and we arrange collection at your home, so you don't have to lift a finger.
Shipping prices:
Lemus offers free shipping on all orders that contain one of our Lemus HOME sound furniture.
Do you buy smaller products such as Lemus Life, Steel frame, cables or other accessories then the shipping prices are:
Denmark: DKK 39,-
Outside Denmark: DKK 80,-
TEST RISK-FREE FOR 45 DAYS
The best place to test your new sound furniture is at home in your own living room.
When you buy sound in a store, you only hear a few songs, or a trailer to demonstrate the TV sound. Most often, you are also presented with what highlights the best of the product. We don't think that's good enough - that's why you always get a 45-day right of return so that you can listen, feel and feel the music from your new sound furniture risk-free before you finally decide.
If it is not the right match, you can exchange it for another color for free or return the sound furniture. We coordinate easy returns and you get your money back.
FAQs
Shipping and delivery
We offer curbside delivery to all of Europe and delivery is 1-5 business days*
*Reservations are made for factors that are out of Lemus's hands such as e.g. delays with external partners, with customs or the like.
Test risk-free
At Lemus HOME, you always get a 45-day 100% satisfaction guarantee and a 3-year warranty with your purchased product. This means that you can unpack your new Lemus HOME - test and test it - and check whether it meets your expectations. If this is not the case, you can send it back and get your money back.
How do I return?
Contact our support at home@lemus.dk and we will coordinate collection of your Lemus HOME.
We pay the return freight to Lemus, and we arrange collection at your home, so you don't have to lift a finger.
The product must be packed in original packaging, in the same way as on receipt and taped with transparent packing tape (No use of duct tape or similar).
Does the price include VAT/Taxes for e.g. Norway?
Yes. The price of all orders with a sound furniture included includes VAT and taxes to Norway.
Lemus sends all sound furniture/orders including a sound unit as DDP (Delivered Duty Paid), which means that we have taken care of all costs for customs and other taxes in advance to Norway or shipments outside the EU.
Do you buy accessories separately, such as cables then VAT is not included, so make sure you have everything you need before ordering.
VAT is NOT included on smaller products and accessories such as Lemus Life, Lemus HOME remote, Lemus HOME steel frame and similar.
Can I connect my record player, CD player etc.?
Yes, Lemus HOME can be connected to almost all analogue devices, including your record player, CD player etc. Just remember to purchase our Lemus HOME remote, which is necessary when connecting e.g. record player and CD player. In addition, your record player must have built-in RIAA or, alternatively, you must buy an RIAA amplifier. You can find a guide for setting up here: Setting up the record player for Lemus HOME
Can the sound from Lemus HOME really adapt to the room?
Yes! With advanced room correction technology, Lemus HOME can adapt to exactly the room you have placed the furniture in. You will experience a much sharper bass and treble after the adaptation. Download our Lemus HOME app for IOS and follow the instructions.