Terms of trade

Applies to private customers

When ordering:

When you order goods from Lemus.dk, you will automatically receive an order confirmation/invoice to your email.
It is also attached to the products sent, and serves as your receipt.

We only withdraw the money when the order has been dispatched. In the case of a pre-order or delivery time over 2 weeks, the money is withdrawn before dispatch, as it is a reservation of the product. You still have a 45-day right of return, which applies from receipt of the product.

Delivery:

Delivery time varies according to product - you can see delivery for the individual product when you proceed to payment. We strive to deliver as quickly as possible.

If you are not at home at the time of delivery, you can, for payment to the shipping company, have a redelivery or pick up free of charge at the nearest terminal.

Delivery is made to the kerb, and also for returns, collection is made at the kerb.

Shipping prices:

Lemus offers free shipping on all orders that contain one of our Lemus HOME sound furniture.

Do you buy smaller products such as Lemus Life, Steel frame, cables or other accessories then the shipping prices are:

Denmark: DKK 39,-
Outside Denmark: DKK 80,-

Prices:

All prices are in Danish kroner and include 25% VAT.

Currency converter is for indicative currency prices only. All purchases are settled in Danish kroner when the purchase has gone through. VAT is included on all sound furniture. VAT is NOT included on accessories such as Lemus HOME remote, Lemus HOME steel frame and similar.

Shipping to Norway:

Lemus sends all sound furniture/orders including a sound furniture as DDP (Delivered Duty Paid), which means that we have taken care of all costs for customs and other taxes to Norway or shipments outside the EU in advance.

Warranty & right of withdrawal:

At Lemus HOME, you always get a 45-day 100% satisfaction guarantee and a 3-year warranty with your purchased product. This means that you can unpack your new Lemus HOME - test and test it - and check whether it meets your expectations. If this is not the case, you can send it back and get your money back.

We guarantee uncompromising quality we can vouch for, and therefore our customers must have the opportunity to regret. We believe this is loyalty to our customers and our product.

We point out that the product must be in the same condition as when it was received, with everything that belongs to it (cords, manual, etc.). This cannot be used as a replacement if the accident happens and the product breaks due to its own fault within 45 days. We pay the return freight to Lemus, and we arrange collection at your home, so you don't have to lift a finger.

The Purchase Act's defect rules may apply. As a consumer, if you have purchased goods, you have, in accordance with the provisions of the Sales Act, a 24-month right of complaint on all goods. However, for goods with a limited lifespan, your right of complaint is limited to the usual shelf life for the goods in question.

At Lemus, you have a 3-year warranty on your Lemus HOME sound furniture, so you can complain about any faults and defects up to 36 months from the date of purchase. The warranty covers faults and defects that were present, or the cause was present, when the product was received. 

Burden of proof

In certain cases, there may be doubts as to whether a fault is covered by the guarantee. If the defect appears within the first 6 months, the defect is presumed to have been present at the time of handover, and it is the seller who must prove the opposite. For the remaining 30 months, it is basically the buyer who must reimburse this.

If the item has a defect

If you believe that your product suffers from a defect, this will be rectified by having your product repaired by authorized professionals, but in certain cases other solutions may also be considered (cf. the Purchase Act).

You must be aware that it is not a defect if the fault is due to wear, improper use (e.g. contrary to the instructions for use) or external influences (e.g. lightning strike). In these cases, you must cover the costs of any repairs yourself.

In connection with examinations of your item, Lemus or an authorized Lemus repairer has the right to charge a fee. The amount of the fee is stated upon submission and must be paid by you if it turns out that the fault is not covered by the warranty.

Repair

To submit an item for repair, you must contact the place of purchase and be able to present the original receipt/proof of purchase.

If you discover an error or deficiency in a purchased item, you as a consumer must contact Lemus.dk as soon as possible and within a reasonable time and explain what the error or deficiency consists of.

Lemus.dk does not vouch for guarantees given by third parties.

Complaints can be made by contacting us by phone or email. If the product suffers from a fault or defect, Lemus.dk will seek to repair the product or alternatively carry out redelivery, if this does not result in disproportionate costs for Lemus.dk.

If we do not manage to reach an agreement, you can lodge a complaint with the Consumer Complaints Board, if the conditions for this are met, see www.kfst.dk.

Right to personal data:

Your information you have provided on Lemus.dk is secure and will neither be forwarded nor sold to a third party.

You have the right to be informed of which data we have registered you in, according to the Personal Data Act, and therefore you can contact us and find out which data we have registered you in.

Discounts:

Discount codes and other offers may only be used once per order. All rights for typographical errors or corrections of discounts are reserved.